Refund Policy

Effective Date: June 10, 2026 · Last Updated: June 10, 2026

We want every SwiftMount installation to leave you happy. This Refund Policy explains when refunds apply, how to request one, and how long they take to process.

1. Cancellation Refunds

• 24+ hours before your appointment: full refund of any deposit paid.
• Less than 24 hours before: deposit may be retained to cover technician scheduling. Any amounts beyond the deposit are refunded.
• Day-of cancellation or technician arrival with no access: the call-out fee is non-refundable; any further amounts paid are refunded.

If we need to cancel or reschedule your appointment (weather, technician illness, etc.), you may choose between a full refund and a rebooking at no charge.

2. Workmanship Issues

Our work is backed by a 5-year workmanship warranty. If something we installed fails because of how we installed it, we will return and remediate the work at no cost. In most workmanship cases we repair rather than refund — but if a repair isn't possible, you'll receive a refund proportional to the affected service.

3. Damage

If our technician damages your property during a job, please notify us within 48 hours with photographs. We will assess promptly and either repair the damage, arrange a third-party repair at our expense, or issue a refund equal to the reasonable cost of repair, at our discretion.

4. What Is Not Refundable

• Services that have been fully delivered and accepted on the day, with no defect reported within 48 hours.
• Pre-purchased hardware or mounts that have been installed and used.
• Issues caused by the customer's TV, existing wiring, or wall conditions disclosed before the appointment.
• Removal or modification of our work by a third party.

5. How to Request a Refund

1. Email hello@swiftmount.online with your booking reference, the reason for the request, and any supporting photos.
2. We'll acknowledge receipt within 1 business day.
3. We aim to resolve all refund requests within 5 business days. Complex cases (e.g., damage assessments) may take longer; we'll keep you informed.

6. How Refunds Are Issued

Refunds are returned to the original payment method. Depending on your bank or card issuer, funds may take an additional 3–10 business days to appear in your account.

7. Chargebacks

We ask that you contact us before initiating a chargeback. Most concerns can be resolved faster directly with our team.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your booking is the one that applies to your service.

9. Contact

Refund question? Email hello@swiftmount.online or use our Contact page.